{"id":36,"date":"2026-10-22T20:47:07","date_gmt":"2026-10-22T20:47:07","guid":{"rendered":"https:\/\/orvelle.duartewpdev.com\/politica-de-trocas-e-devolucoes\/"},"modified":"2026-10-22T20:47:07","modified_gmt":"2026-10-22T20:47:07","slug":"politica-de-trocas-e-devolucoes","status":"publish","type":"page","link":"https:\/\/orvelle.duartewpdev.com\/en\/politica-de-trocas-e-devolucoes\/","title":{"rendered":"exchange and return policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"36\" class=\"elementor elementor-36\">\n\t\t\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-hai00007 e-con-full e-flex e-con e-parent\" data-id=\"hai00007\" data-element_type=\"container\" data-e-type=\"container\" id=\"header\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-hai00006 e-con-boxed e-flex e-con e-child\" data-id=\"hai00006\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-hai00005 e-con-full e-flex e-con e-child\" data-id=\"hai00005\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-hai00004 e-con-full e-flex e-con e-child\" data-id=\"hai00004\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-hai00001 elementor-widget elementor-widget-heading\" data-id=\"hai00001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Atendimento ORVELLA<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-hai00002 elementor-widget elementor-widget-heading\" data-id=\"hai00002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de trocas e devolu\u00e7\u00f5es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-hai00003 elementor-widget elementor-widget-text-editor\" data-id=\"hai00003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cada pe\u00e7a da ORVELLA \u00e9 confeccionada e conferida com cuidado. Para preservar corte, textura e caimento, recomendamos lavar conforme a etiqueta, guardar as pe\u00e7as dobradas ou em cabides adequados e evitar contato com perfumes, cremes e superf\u00edcies \u00e1speras antes de usar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-hai00026 e-con-full e-flex e-con e-parent\" data-id=\"hai00026\" data-element_type=\"container\" data-e-type=\"container\" id=\"steps-process\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-hai00025 e-con-boxed e-flex e-con e-child\" data-id=\"hai00025\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-hai00011 e-con-full e-flex e-con e-child\" data-id=\"hai00011\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-hai00010 e-con-full e-flex e-con e-child\" data-id=\"hai00010\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-hai00008 elementor-widget elementor-widget-heading\" data-id=\"hai00008\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como solicitar uma troca ou devolu\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-hai00009 elementor-widget elementor-widget-text-editor\" data-id=\"hai00009\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Siga as etapas abaixo. Voc\u00ea recebe a nova pe\u00e7a ou o reembolso ap\u00f3s a confer\u00eancia do item devolvido, respeitando os prazos legais e as condi\u00e7\u00f5es descritas acima.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-hai00024 e-con-full e-flex e-con e-child\" data-id=\"hai00024\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-hai00015 e-con-full e-flex e-con e-child\" data-id=\"hai00015\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-hai00012 elementor-widget elementor-widget-heading\" data-id=\"hai00012\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Etapa 01<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-hai00013 elementor-widget elementor-widget-heading\" data-id=\"hai00013\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Solicite a troca<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-hai00014 elementor-widget elementor-widget-text-editor\" data-id=\"hai00014\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Entre em contato pelo atendimento informando o n\u00famero do pedido, o item e o motivo da troca ou devolu\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-hai00019 e-con-full e-flex e-con e-child\" data-id=\"hai00019\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-hai00016 elementor-widget elementor-widget-heading\" data-id=\"hai00016\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Etapa 02<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-hai00017 elementor-widget elementor-widget-heading\" data-id=\"hai00017\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Envie a pe\u00e7a<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-hai00018 elementor-widget elementor-widget-text-editor\" data-id=\"hai00018\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Embale a pe\u00e7a com etiquetas originais e sem marcas de uso, dentro da embalagem recebida, e realize a postagem no prazo indicado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-hai00023 e-con-full e-flex e-con e-child\" data-id=\"hai00023\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-hai00020 elementor-widget elementor-widget-heading\" data-id=\"hai00020\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Etapa 03<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-hai00021 elementor-widget elementor-widget-heading\" data-id=\"hai00021\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Receba a nova pe\u00e7a ou o reembolso<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-hai00022 elementor-widget elementor-widget-text-editor\" data-id=\"hai00022\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ap\u00f3s a confer\u00eancia da pe\u00e7a devolvida, enviamos a troca ou processamos o reembolso conforme os prazos legais.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"no-title","meta":{"footnotes":""},"class_list":["post-36","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - 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